At Thecrickguru, we aim to make your fantasy cricket journey not only thrilling but also hassle-free. We understand that there might be times when you need a refund for payments made on our platform. To provide you with clear and easy-to-follow guidelines on our refund process, we've established a refund policy. We strongly recommend taking a moment to carefully review this policy to ensure you are well-informed about your rights and responsibilities when it comes to refunds.

We make every effort to provide our users with the best possible user experience. Here's how our refund policy works:

Cancellation of Confirmed Transactions: Once a transaction is confirmed, it cannot be canceled. However, Thecrickguru may, at its sole discretion, allow a player to cancel a transaction and receive a refund under specific conditions.

How to Request a Cancellation: To request a cancellation and refund, you can send an email to Thecrickguru from your registered email address or call us at Thecrickguru.

Refund Eligibility: We are not obligated to refund any amount paid to participate in the paid versions of the Contests after a certain date. If a cancellation request is received at least 2 days before the start of the round for which payment was made, a refund may be issued.

Refund Terms: A refund, if approved by Thecrickguru, will be issued after deducting any applicable fees for cancellation and taxes. Players may be required to agree to additional terms and conditions at the time of the transaction, which will also govern the transaction. In case of any conflict between these additional terms and the present terms and conditions, the additional terms will take precedence.

Refund Method: The same mode or financial instrument used for the original transaction will be used for refunds.

Processing Time: Our internal review team may take between 5 and 7 business days to process a refund.

Tax Deductions: As per the Income Tax Act of 1961, all winnings are subject to tax deductions (TDS). TDS certificates will be provided to document these deductions. Winners are responsible for paying all other applicable taxes, including income taxes and gift taxes.

Changes to Terms: Please note that Thecrickguru reserves the right to modify these terms and conditions without prior notice.

Our refund policy is designed to ensure transparency and ease when it comes to refunds on Thecrickguru. We're committed to making your experience on our platform enjoyable and straightforward.